Return and Refund Policy

At Paradise Biryani Lowell, we aim to provide an exceptional dining experience for all our customers. Your satisfaction is our priority, and we want you to enjoy every meal you order. However, we understand that sometimes things may not go as planned, so we’ve created this Return and Refund Policy to ensure that you’re always taken care of.
Return Policy
Due to the nature of the food we provide, we do not accept returns on food items. However, if there is an issue with your order or if the food does not meet your expectations, please reach out to us immediately. We will do our best to resolve the issue to your satisfaction. Customer feedback is important to us, and we continuously work to improve our services.
Refund Policy
Refunds are available for certain circumstances, including:

Incorrect or missing items in your order.

Food that is damaged or not up to our standard.

If there is an issue with the quality of the food that we provide, we are committed to providing a solution.

To request a refund or to report an issue with your order, please contact us within 24 hours. We will ask for the following details:

Order Number

Details of the issue or complaint

Any photos of the incorrect or damaged items (if applicable)

Once we’ve reviewed the issue, we will process the refund within a reasonable timeframe.
We strive to ensure that our customers enjoy every meal, and your satisfaction is extremely important to us. Thank you for choosing Paradise Biryani Lowell.